Help
We're confident you'll find our site simple and easy to use. But here's a list of FAQs to help you should you have a particular query we've already answered.
If you still can't find the info you want, then please contact us directly.
- Why do I have to sign-up?
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Our aim is to deliver the best possible service. Signing up with us means we'll be able to access your enquiries and booking history quickly and easily We can also ensure that our staff can contact you to discuss your requirements.
You'll only need to sign up once to enjoy access to MyLateNight partner bar and club websites across the UK. You can see a complete list of the venues here.
- OK - I've seen the list of websites I can access. Do I need to sign up for each one?
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No - once you've signed up, your security details grant you access to all of the sites. Just go to the relevant login area.
- I'm not sure if I’m already signed up as a member?
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If you're not sure whether you've already signed up then use the forgotten password facility. Simply put in your e-mail address and, if you're a member, we'll send your security details to your e-mail account.
- I don’t have an e-mail address - can I still make a reservation enquiry?
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Sure can - please call us, either at the venue telephone number provided or via the central Latenightlondon.co.uk team on 0870 7777 080.
- Will you give my information to any third parties?
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Nope, never, ever.
- OK - I've signed up. Now what?
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It's like magic - you can now do a whole pile of things. These are displayed on the screen once you’ve signed up. You'll also receive an e-mail from MyLateNight detailing your options, along with your security details
- How do I buy tickets?
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Buy.mylatenight.co.uk is the best place for buying tickets for events at our partner bars and restaurants. When you're ready to purchase, you'll need to login or sign up. If you're already a member, then just put in your current security details. There's a handy forgotten password facility – great if your password's forgotten)...
- Are all the events displayed available?
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We've made Buy.mylatenight.co.uk really easy to use. So we only show events that have tickets available. If the event is imminent, we may ask you to contact the bar directly to ensure that we can accommodate you. We recommend too that you purchase tickets early to avoid disappointment.
- Uh oh.... Credit card details? Is using them safe?
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To ensure your security we use Sec Pay - a leading online payment processing company - to validate your credit/debit card (sorry we don't take cheques). We've also put a secure certificate on the site so that your session data is safe. We don't store credit/debit card details on our server.
- Will it take ages to get my tickets?
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Nope - as soon as your transaction is confirmed we'll send an eTicket to your email address in PDF format. You'll also get a summary and transaction confirmation emailed directly from Sec Pay. You'll need to print out your ticket and take it with you when attending the event.
- I've lost my ticket - and my e-mail's down!
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Whatever you do, don't panic. Login to MyLateNight and you'll see the ticket, right there under 'My tickets'. If you have a related reservation you'll also see a link to that (and vice versa). If the whole world is falling apart, everything is down and you can't access the web then call us on 0870 7777 080 - we'll take a look for you
- How do I make a reservation?
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Easy does it. Simply choose from the onscreen options available. If you have any special requests please remember to include them in the available text box. When you submit your request our staff will then review it. If necessary they will write back to find out more information or offer any help.
When one of our staff writes a message to you it will arrive at your designated e-mail account. You can then simply reply to that email or click on the link within it to go to the appropriate enquiry within the MyLateNight feature.
You can monitor the progress of all your enquiries, across all our participating bars and clubs, simply by clicking on 'My Reservations and Enquiries' once you're logged in.
Please remember that we need to confirm your reservation. So until you hear back from us, you should not assume that a reservation has been made.
- What's this about deposits and credit cards?
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Depending on the nature of your reservation request, we may require a deposit. We don't, though, currently take credit cards online for deposit payments. Instead our staff will contact you offline to process the transaction. We do not store any credit card information on our servers.
- What about cancelling a reservation?
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We need at least 24 hours notice to cancel a reservation. When we send you your confirmation, the e-mail will detail our cancellation policy – so please read this carefully. If you wish to cancel in good time then simply click on the 'Request cancellation' button at the appropriate enquiry detail page. This will alert our staff and we'll cancel the reservation for you. Once cancelled, the reservation will no longer show on the 'MyCalendar' page.
- What’s MyCalendar?
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MyCalendar shows all your confirmed reservations at all our participating venues. You can see future reservations by clicking on the months in the title. You can also view individual booking details by clicking on their title.
- Oh no, I'm going to get tons of e-mail from you - am I ...?
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We'd love to send you some special discounts and exclusive party e-mails - but we don't want to annoy you or send anything that's unwanted. That's why you're able to specify exactly who you want to receive e-mails from. To manage your e-mail preferences, go to your Profile (once you're logged in) and tick or un-tick the boxes against the venues from which you'd like to receive e-mails. Additionally, when you receive an e-mail from us, there will be an 'Unsubscribe' link at the bottom that will automatically stop you from receiving e-mails from that venue again.
- So I can change my address, password, phone number and other stuff as well?
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Yes, of course - you can change it all at your Profile page.
- OK - let's just suppose I want to be left alone. Forever?
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Then you can request for your account to be deleted - it will happen automatically and that’ll be the end of it!
- What are My Discussions?
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You can create an online discussion to plan your special event; invite friends to join and post messages to each other. Our site even sends out alerts by e-mail when something new happens so that everyone is up to speed about latest plans.
When you invite your friends they receive an email invitation. If they're signed up already, then they'll also see the discussion at their 'My Discussions' page. If your friends are not signed up, then they'll need to do so to contribute to your discussion.
You can invite up to 25 people to join your discussion. And there's no limit to the number of discussions you can create. Each discussion can be live for up to 12 months. Once you've created a discussion, you can then edit it or invite more people to take part - up to the maximum of 25.
- What about invitees who don't want to sign up - are you going to spam them?
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Yuk – no. We don't like spam. We won't send e-mails to anyone who doesn't actively request them.
- Erm, anything else?
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We may not have answered everything here – so do please contact us if you're still in questioning mood. We'll update our FAQs regularly to include latest answers.
